SACRED: Frequently asked questions

WHERE IS SACRED?

Sacred Spa and Wellness is located on a thoroughbred horse rehabilitation center at 125 Sherman Lane, Schuylerville, NY 12871. We ask that our guests please use the Spa entrance at 203 Austin Road, Gansevoort, NY 12831 to ensure the safety of the horses, and follow the signs to Guest Parking in the West Parking Lot.

Click here to view our map with more information on getting to Sacred + parking.

WHEN SHOULD I SCHEDULE MY APPOINTMENT?

To make an appointment at Sacred Spa and Wellness, you may call Sacred directly at (518) 507-0530 or book through our website. We encourage our guests to schedule spa services before their visit to ensure the widest selection of treatments and appointment times. All appointments must be booked with a credit card.

We require a 50% deposit at the time of booking for groups.

WHAT IS THE CANCELLATION POLICY AT SACRED SPA + WELLNESS?

We respectfully ask that our guests give Sacred Spa and Wellness a minimum of 72 hours' notice if you must cancel an appointment. Failure to do so will result in a $40 per person charge for the cancellation to the credit card on file. In the event of a medical emergency, including exposure to COVID or severe weather conditions - you will not be charged the cancellation fee.

IS THEIR A POLICY ON WEATHER CONDITIONS?

Due to the rural area Sacred Spa and Wellness is located, we are often subject to severe weather conditions. Snow can make it difficult to navigate to our property in the winter. For this reason, we must occasionally close to ensure the safety of our staff and guests. If the Highway Patrol issues hazardous travel, we will be closed. Please keep an eye on our social media accounts and website for closings. If we make the decision to close our spa, we will call our guests booked for that day and reschedule to the best of our ability.

IS GRATUITY INCLUDED IN MY SERVICE PRICE?

For your convenience, a gratuity of 20% will be automatically added to your final bill for all Spa services. At Sacred Spa and Wellness, total gratuity is given to your service provider. If you would like to tip your service provider more than the standard amount, you will be able to do so at the time of checkout.

WHAT TIME SHOULD I ARRIVE FOR MY SPA SERVICES?

We encourage you to arrive 15-20 minutes before your service. If you are more than 15 minutes late for your treatment, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our best to reschedule your service for another time that is convenient for you. We try very hard to be on time with each guest. Please call us if you need to double-check your time.

CAN I BRING MY CHILDREN TO THE SPA?

A spa is a great place to get a little alone time. Spa Guests must be 16+ years of age to experience a spa treatment and to enter and utilize the spa and yoga facilities alone. Wellness services (chiropractic, acupuncture) will be available to children/young adults (0-18) but must be accompanied by a parent/guardian. Services for anyone under the age of 18 requires the parent/guardian to stay with them throughout the service and requires signed documentation.

WHAT SHOULD I WEAR TO THE SPA?

Please disrobe to the level of your comfort to enjoy your service. Robes + sandals will be provided at check-in. Our therapists are fully trained in proper draping procedures to ensure your privacy and comfort. Treatment protocol allows modest draping throughout your services; however, for your comfort and privacy you may wear a bathing suit or undergarment.

WHAT IF I HAVE SPECIAL MEDICAL CONDITIONS?

Please notify us if you have a special-need or medical condition when you book your services. Your therapist will also briefly review your health history with you before beginning your service. If you have concerns, please let us know, and we will do our best to accommodate your needs.

SHOULD I AVOID THE SPA IF I AM PREGNANT?

Your physician can best advise you on which treatments are safe. We suggest that you avoid treatments using deep pressure and heat. We have services reserved for mothers to be. You can find these services on our Spa Menu.